Ticket Management Ticket Creation Customers can create tickets through various channels, including email, website forms, or directly within the Odoo Helpdesk module. Each ticket is assigned a unique ID for easy tracking. Automatic Ticket Assignment Tickets can be automatically assigned to support teams or specific agents based on predefined rules, such as issue type, priority,...
Odoo, an open-source ERP system, includes a wide array of features and modules designed to help businesses manage various aspects of their operations. One of the notable features in Odoo is the chatbot, which can enhance user interaction and improve customer service. Here’s an overview of the chatbot feature in Odoo: 1. Odoo Live...
In Odoo, the sale, purchase, and inventory modules are tightly integrated to streamline the management of the entire supply chain process. Here’s a detailed look at the relationship between these modules: 1. Sales Module Sales Orders (SO): The sales module handles customer orders. When a sale order is confirmed, it triggers several downstream...
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